see also: [[Practitioner remediation]], [[OSCE Templates and scripts#Open Disclosure]] from [ACEM Complaints Policy](https://acem.org.au/getmedia/5b4a79a6-2ba4-49fc-9279-5289c3555d97/COR166_v3_Complaints_Policy.aspx) and [ACEM Complaints resolution policy](https://acem.org.au/getmedia/141cd73b-0ab0-4ae3-93c4-54387afadab8/COR656_v1_Complaint_Submission_Resolution_Procedures) > [!references]- > [Cameron - Complaints](x-devonthink-item://10DC3BB1-027C-40D6-BDB3-4AF0C6B160E6?page=1024) > Dunn: > - [patient satisfaction](x-devonthink-item://EF9050B1-3E85-4D88-B753-7E818D74B822) > - [patient safety](x-devonthink-item://E9F06A19-1407-4515-AF11-06FCDD1C9087) > - [medicolegal reports](x-devonthink-item://509572CF-C388-4CE4-AC47-80190272EAF9) > - [clinical decision making](x-devonthink-item://0A791E6F-76FD-41B5-AF63-9A267EC9F80C) >**suggested procedure:** >- accept the complaint >- apologize for complaint's dissatisfaction >- defuse any anger >- record details >- undertake to investigate >- arrange follow up >- investigate >- discuss with staff >- inform admin >- consider legal implications >- follow up with complaintant >- resolve complaint >- lessons to be learnt ![[Pasted image 20230803193948.png]] # Related Questions ## complaint - [ ] 8Q: [Bullying](x-devonthink-item://1A2C485F-D4AD-4821-AFF2-452BA753717F?page=48) -- [Answer](x-devonthink-item://FD716379-1A77-4B5B-B257-1154995ECA6E?page=31) - [ ] 9Q: [Elbow Injury](x-devonthink-item://7FCD3940-4BB4-45FE-86A6-E5707E82D5B5?page=67) -- [Answer](x-devonthink-item://3263A68A-96A6-43EC-985B-43260C3509BF?page=25) - [ ] 10Q: [Foot Injury](x-devonthink-item://5ADC62A1-9798-4399-BE79-68C375E8D9BF?page=10) -- [Answer](x-devonthink-item://6F751245-A36C-447A-8AE7-599AD5871C71?page=23) - [x] 11Q: [Blimmin Teenagers](x-devonthink-item://1EA9311E-0B9E-49F7-8D6E-4C4187A838C4?page=57) -- [Answer](x-devonthink-item://B1CB2E8F-5D04-49EE-8274-043871389D28?page=37) - [ ] 12Q: [Knee Injury](x-devonthink-item://73409C77-B2FA-4E0A-AEB3-5EB284457F0C?page=42) -- [Answer](x-devonthink-item://5A848952-80E3-4184-B553-368412A69917?page=28) -- [prop](x-devonthink-item://2A1F4A99-92AE-4C8E-B325-AE448BD46AC6?page=8) - [ ] 13Q: [Missed Foot Injury](x-devonthink-item://4134DDB3-6E12-474A-9F6F-64135C0C6048?page=4) -- [Answer](x-devonthink-item://AC92B5F1-8EE6-461A-B03E-F70AE7DC1275?page=4) -- [prop](x-devonthink-item://68EA6F60-334D-4A94-8327-78286C5F1AED?page=2)